AI at Work in Hospitality: Safe, Smart, Guest-Ready

What's inside

1. Level 1: What AI Can and Can't Do in HospitalityFree
   You'll find out what AI assistants are actually good at in a pub, restaurant, café, hotel or events venue, where they fall down, and how the trade is using them, with every survey and statistic dated.
2. Level 2: Choosing Approved Tools and Following PolicyFree
   We'll compare ChatGPT, Gemini, Claude and Microsoft 365 Copilot in a vendor-neutral way, and you'll learn how to check your workplace AI policy and use only approved tools and accounts.
3. Level 3: Writing and Checking Your First Prompts
   You'll learn a simple prompt recipe (role, task, context, format, limits) and a quick habit for checking every output before you use it.
4. Level 4: Writing Tempting Menu Descriptions
   You'll use AI to draft appetising, on-brand menu descriptions while making sure every claim about ingredients, sourcing and cooking method comes from you and your kitchen.
5. Level 5: The 14 Allergens: Why AI Is Never the Source
   You'll learn the 14 allergens, the Food Standards Agency rules for allergen information, and Natasha's Law for prepacked for direct sale food, and why allergen facts must always come from recipes, specs and labels, never from AI.
6. Level 6: Guest Data: What Never Goes Into a Tool
   You'll learn the UK GDPR basics for hospitality and build a clear 'never paste' list covering guest details, health and allergy information, payment data, staff records and confidential business information.
7. Level 7: Booking Replies and Guest Messages
   You'll use AI to draft warm, accurate replies to booking enquiries, special requests and pre-arrival messages, with a human checking availability, prices and promises before anything is sent.
8. Level 8: Replying to Reviews and Complaints
   You'll learn to use AI to draft calm, professional replies to online reviews and complaints while you decide on the facts, the apology and any remedy yourself.
9. Level 9: Translating for Guests Safely
   You'll use AI translation to help guests who speak other languages, and learn where it's helpful, where it's risky, and why allergen and safety information needs a verified translation.
10. Level 10: Rotas and the Basics of Tipping Law
    You'll use AI to draft staff rotas from anonymised availability and covers forecasts, and get an outline of the Employment (Allocation of Tips) Act 2023 so that tip-sharing stays fair and lawful.
11. Level 11: Prep Lists, Stock Ordering and Food Safety
    You'll use AI to turn covers forecasts and dish specs into prep lists and draft stock orders, and get an outline of the food safety duties that AI must never override.
12. Level 12: Planning Events and Functions
    You'll use AI to draft event plans, function sheets, timelines and client proposals, and get an outline of the licensing points that affect events.
13. Level 13: Social Media Posts That Stay Honest
    You'll use AI to draft social posts, captions and promotions that sound like your venue, while keeping claims truthful, promotions responsible and guest images used only with consent.
14. Level 14: Building Staff Training With AI
    You'll use AI to draft training materials such as induction checklists, quizzes and role-play scripts, and make sure the content matches your venue's own procedures and current official guidance.
15. Level 15: Checking for Accuracy, Bias and Made-Up Facts
    You'll build a thorough checking routine to catch hallucinations, out-of-date information, biased wording and hidden errors in any AI output before it reaches a guest or colleague.
16. Level 16: Being Honest About Using AI
    You'll learn when and how to be open about AI use with guests, managers and colleagues, and why passing off AI work as your own expertise can damage trust.
17. Level 17: Using AI to Grow Your Own Expertise
    You'll learn to use AI as a study partner that explains, quizzes and challenges you, so your own skills and judgement grow rather than fade.
18. Level 18: Talking About AI and How Roles May Change
    You'll learn to raise AI with managers and colleagues constructively, and take an honest, uncertain look at how hospitality roles may change over the next few years.
19. Level 19: Your Personal 30-Day AI Plan
    You'll pull everything together into a realistic 30-day plan for using AI safely in your own job, with tasks, checks, policy steps and ways to measure progress.
20. Level 20: Final Challenge: A Full Service With AI Exam
    In this final challenge you'll work through realistic scenarios covering menus, allergens, guest data, bookings, reviews, translation, rotas, stock, events, social media, training and professional judgement, so you can show you use AI safely and well.

Access

The first 2 levels are free with a free account. Every level, the podcast edition and the AI tutor come with All Access at £4.99/month or any Creator plan — see pricing.

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