AI at Work in Retail: Shop Floor to Online Store

What's inside

1. Level 1: What AI Can and Can't Do on the Shop FloorFree
   You'll get a clear, honest picture of what AI assistants are good at in retail, where they go wrong, and how retailers are really using them, with every example backed by a dated source.
2. Level 2: Approved Tools and Your Workplace AI PolicyFree
   You'll learn how to find out which AI tools your employer allows, what your workplace policy says, and why a work account behaves differently from a free personal one.
3. Level 3: Data Safety: What Never Goes Into a Prompt
   You'll learn the basics of UK GDPR and business confidentiality as they apply to AI, and practise stripping personal and sensitive details out of a prompt before you send it.
4. Level 4: Learning Product Details Fast
   You'll use AI to get to grips with a new product range quickly by working from the manufacturer's own information, so you can talk confidently about features, sizes and care.
5. Level 5: Answering Customer Questions Accurately
   You'll use AI to help prepare clear, accurate answers to common customer questions and recommendations, while knowing when to say 'let me check' rather than guess.
6. Level 6: Returns and Complaints Under the Consumer Rights Act
   You'll learn the outline of customers' rights under the Consumer Rights Act 2015 and use AI to draft calm, fair complaint replies that never promise less than the law gives.
7. Level 7: Writing Product Descriptions and Online Listings
   You'll use AI to write clear, appealing product descriptions and online listings that are accurate, consistent with your brand and free from claims you can't support.
8. Level 8: Honest Pricing, Promotions and Reviews
   You'll learn the outline of the rules on misleading prices, promotions and fake reviews under the DMCC Act 2024 and CMA guidance, and how to check AI-drafted promotional wording against them.
9. Level 9: Social Posts and Accessible In-Store Signs
   You'll draft social media posts and in-store signs with AI, making them on-brand, honest and accessible to as many customers as possible.
10. Level 10: Rota and Task Planning with AI
    You'll use AI to sketch out a weekly rota and a daily task list from anonymised information, while keeping fairness, employment rules and people's circumstances in human hands.
11. Level 11: Reading Simple Sales and Stock Figures
    You'll use AI to help you read basic sales and stock reports, spot trends and come up with sensible questions, while checking every number yourself.
12. Level 12: Visual Merchandising Ideas
    You'll use AI as a brainstorming partner for displays, window themes and product groupings, then shape the best ideas to fit your space, your brand and your head office guidelines.
13. Level 13: Age-Restricted Sales and Customer Data
    You'll learn why age-restricted sales and handling customer data are areas where AI can support training and reminders but the decision at the till always stays with a trained person.
14. Level 14: Checking for Errors, Bias and Made-Up Facts
    You'll build a repeatable checking routine to catch hallucinated facts, outdated information and biased or stereotyped wording in anything an AI produces for you.
15. Level 15: Being Open About Using AI
    You'll work out when and how to be honest about AI use with customers, colleagues and managers, and why you stay responsible for everything you publish or say.
16. Level 16: Training New Starters with AI
    You'll use AI to build onboarding materials such as checklists, quizzes and role-play scenarios that help new colleagues learn faster, while making sure they still get real coaching from people.
17. Level 17: Using AI to Grow Your Own Expertise
    You'll learn to use AI as a tutor and sparring partner that deepens your product, customer and retail knowledge, so your own judgement gets sharper rather than weaker.
18. Level 18: Talking to Managers and Colleagues About AI
    You'll practise raising AI ideas, worries and questions with your team and managers in a constructive way, including suggesting a small, safe pilot.
19. Level 19: How Retail Roles May Change, and Your 30-Day Plan
    You'll weigh up dated evidence on how retail jobs may change over the next few years, being honest about what nobody knows yet, and turn it into a personal 30-day plan for using AI well.
20. Level 20: Final Challenge: A Week of AI at Work Exam
    You'll bring the whole course together in a realistic multi-part scenario covering products, customers, consumer law, pricing, store operations, data safety, checking and honesty.

Access

The first 2 levels are free with a free account. Every level, the podcast edition and the AI tutor come with All Access at £4.99/month or any Creator plan — see pricing.

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