Teams in Practice: Meetings, Chat and Copilot

What's inside

1. Level 1: What You Have: Plans, Accounts and IT SettingsFree
   Learners find out that this course is independent of Microsoft, how personal Teams differs from work Teams, and which features depend on a consumer, small business or corporate plan, using plan details dated November 2026, and why IT may have switched some features off.
2. Level 2: How Teams Is Organised: Teams, Channels, ChatsFree
   Learners map how teams, standard, private and shared channels, and one-to-one and group chats fit together, and decide which one to use for a given conversation.
3. Level 3: Where Files Live and Which Copilot You Have
   Learners trace where files shared in chats and channels are stored and who can open them, then check which Copilot features their plan includes in Teams.
4. Level 4: Chat Etiquette and Mentions
   Learners write clear chat messages, use @mentions, replies and reactions carefully, and use Copilot to summarise a long chat if their plan includes it, then check the summary.
5. Level 5: Notifications That Do Not Run Your Day
   Learners set up Teams notifications, activity feed filters and quiet hours so they see what matters without constant interruption.
6. Level 6: Channel Posts, Threads, Tabs and Apps
   Learners start and reply to channel posts in threads, add tabs and apps that suit the team's work, and use Copilot to catch up on a busy channel where the plan allows.
7. Level 7: Status, Presence and Focus Time
   Learners control their presence, status messages and focus time so colleagues know when to contact them and when to wait.
8. Level 8: Calling in Teams
   Learners make, take, transfer and manage Teams calls, and learn which calling features, including phone numbers, depend on the plan.
9. Level 9: Scheduling: Meetings, Webinars and Town Halls
   Learners choose the right event type, schedule a meeting with an agenda and the right options, and outline when a webinar or town hall fits better and which plan it needs.
10. Level 10: Lobby, Roles and Audio and Video Checks
    Learners run the start of a meeting: they check audio and video before joining, manage the lobby, and assign organiser, co-organiser, presenter and attendee roles.
11. Level 11: Sharing, Breakout Rooms and Polls
    Learners share content safely, split a meeting into breakout rooms and run polls to get decisions and feedback.
12. Level 12: Recording, Transcripts and Consent
    Learners decide when to record or transcribe, get consent properly, start and stop recording and transcription, and find where the files are stored and who can view them.
13. Level 13: Copilot in Meetings and the Facilitator Agent
    Learners use Copilot during and after meetings to ask questions, get catch-ups and produce recaps, and outline what the Facilitator agent does, the licence it needs, its current release status and how IT controls it.
14. Level 14: Working with Guests and External People
    Learners tell guest access apart from external access, choose the right one, and share files and conversations safely with people outside their organisation.
15. Level 15: Fixing Audio, Video and Connection Problems
    Learners diagnose and fix common microphone, speaker, camera, screen-sharing and network problems themselves in a set order before they contact IT.
16. Level 16: Checking Copilot Output Before You Trust It
    Learners check Copilot summaries, recaps and answers for accuracy, missing points, permission problems and sensitive content, and label preview or unconfirmed features.
17. Level 17: Final Challenge Part 1: Build a Project Team
    Learners review the course so far and set up a working project team for their own work, with suitable channels, tabs, file storage, members, guests and notification settings.
18. Level 18: Final Challenge: Run a Meeting and Send a Checked Recap Exam
    Learners bring the whole course together: they schedule and run a realistic project meeting from start to finish, then send a recap with actions that they have checked against the meeting, written with or without Copilot depending on their plan.

Access

The first 2 levels are free with a free account. Every level, the podcast edition and the AI tutor come with All Access at £4.99/month or any Creator plan — see pricing.

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