Using AI Safely in Pharmacy Practice

What's inside

1. Level 1: What AI Can and Cannot Do in PharmacyFree
   Learners see what general AI assistants such as ChatGPT, Gemini, Claude and Microsoft 365 Copilot actually do, and where they fail, set against dated evidence of how pharmacy teams in community, hospital and primary care use them now. The lesson opens by stating that this course is general information, not clinical advice, and that local policy, approved references and professional judgement always come first.
2. Level 2: Choosing Approved Tools and Following PolicyFree
   Learners find out which AI tools their employer allows, what the workplace AI policy says, and how consumer, business and enterprise versions differ in how they handle data.
3. Level 3: Data Protection: What Never Goes Into a Tool
   Learners apply UK GDPR principles and the duty of patient confidentiality to AI use, and build a clear list of information that must never be pasted into an AI tool.
4. Level 4: Professional Limits: GPhC, MHRA and Clinical Use
   Learners connect AI use to the GPhC standards for pharmacy professionals, the MHRA rules on software as a medical device (in outline), and the firm rule that general AI tools are never used for dosing, interactions or clinical decisions, including how to report incidents involving AI.
5. Level 5: Checking Output: Errors, Bias and Made-Up Facts
   Learners use a repeatable check to catch factual errors, invented references, outdated information and biased wording in AI output before anyone relies on it.
6. Level 6: Admin, Emails and Rotas With AI
   Learners use worked prompts to draft emails, meeting notes, standard procedure outlines and rota options, keeping all personal data out of the prompt and a human responsible for the final version.
7. Level 7: Patient-Friendly Explanations From Approved Sources
   Learners draft plain-language patient information by giving the AI only content taken from approved sources (BNF, NICE, NHS), then check the draft line by line for accuracy and readability.
8. Level 8: Translating Patient Information Safely
   Learners judge when AI translation is acceptable for general, non-clinical information and when professional interpreters or officially translated materials are required.
9. Level 9: AI for CPD Revision and Learning
   Learners use AI as a study partner to make practice questions, explain concepts and plan revision, while checking every fact against approved references.
10. Level 10: Revalidation Records With AI Support
    Learners use AI to help structure GPhC revalidation records (CPD entries, peer discussion and reflective account) while making sure the reflection stays their own and honest.
11. Level 11: Pharmacy First and NHS Service Paperwork
    Learners use AI for the non-clinical parts of NHS services such as Pharmacy First (in outline): drafting team briefings, summarising service specifications and organising admin, while all clinical pathways and records follow the official specification and approved systems.
12. Level 12: Stock, Ordering and Workflow Support
    Learners use AI to analyse anonymised stock and workload data, draft ordering checklists and suggest workflow improvements, with human sign-off on every decision.
13. Level 13: Being Open and Honest About AI Use
    Learners decide when and how to tell patients, colleagues and managers that AI helped with their work, in line with the GPhC standards on honesty and with local policy.
14. Level 14: Using AI to Deepen Your Own Expertise
    Learners use AI in ways that build their own clinical reasoning and knowledge rather than replace it, and avoid becoming over-reliant on it.
15. Level 15: Talking to Managers and Colleagues About AI
    Learners prepare for constructive conversations with managers and team members about AI: proposing safe use cases, raising concerns and helping to shape team practice.
16. Level 16: How Pharmacy Roles May Change
    Learners look at dated, sourced views on how AI may affect pharmacy roles over the next few years, separating evidence from speculation and stating uncertainty honestly.
17. Level 17: Building Your Personal 30-Day AI Plan
    Learners turn the course into a dated, practical 30-day plan with specific tasks, safety checks and review points for their own role.
18. Level 18: Final Challenge: Safe AI Use in Pharmacy Practice Exam
    A full review of every workflow, safety rule and professional limit in the course through mixed scenarios. It repeats that the content is general information, not clinical advice, and that local policy, approved references and professional judgement always come first.

Access

The first 2 levels are free with a free account. Every level, the podcast edition and the AI tutor come with All Access at £4.99/month or any Creator plan — see pricing.

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