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Professional English at Work: Clear, Polite, Confident
Write clear emails and chat messages, make polite requests and refusals, take part in meetings and calls, handle small talk and present short updates in plain British English, with American variants noted. Every lesson gives you model phrases, a short example, a practice task and a checklist you can
Capable · 18 levels · 2 free · Created Oct 2026 · Professionally curated by levelupwith.com
What's inside
- Level 1: Email Structure and Subject LinesFree
Learn the standard parts of a work email and how to write a subject line that tells the reader what the email is about and what you need. - Level 2: Choosing Tone: Formal, Neutral, FriendlyFree
Learn to tell formal, neutral and friendly tone apart and choose the right one for the reader and the situation. - Level 3: Polite Requests and Reminders
Learn model phrases for asking for something politely and for reminding someone about a request without sounding rude or impatient. - Level 4: Follow-Ups and Apologies
Learn to follow up after a meeting or when you have had no reply, and to apologise in a professional way when something goes wrong. - Level 5: Saying No Politely
Learn to refuse or push back on requests politely and clearly, and to offer an alternative where you can. - Level 6: Giving and Asking for Updates
Learn to report on progress in writing and to ask colleagues for an update politely. - Level 7: Writing in Chat Tools: Teams and Slack
Learn how writing in chat tools such as Microsoft Teams and Slack differs from email, and how to keep short messages clear and polite. - Level 8: Meetings: Opening, Agreeing and Disagreeing
Learn phrases for opening a meeting, giving your opinion, agreeing, and disagreeing politely. - Level 9: Meetings: Interrupting Politely and Summarising
Learn to interrupt or join a discussion politely, deal with being interrupted, and summarise decisions and actions at the end of a meeting. - Level 10: Starting and Ending Calls and Video Calls
Learn phrases for starting a phone or video call, dealing with common technical problems, and ending the call clearly. - Level 11: Checking Understanding; Spelling Names and Numbers
Learn to check and confirm understanding on calls, and to spell names, email addresses and numbers clearly. - Level 12: Small Talk at Work
Learn to start, continue and politely end short informal conversations with colleagues and clients. - Level 13: Presenting a Short Spoken Update
Learn to plan and give a short, well-organised spoken update in a meeting or on a video call, and to answer questions about it. - Level 14: Common Slips: Articles and Prepositions
Learn to find and fix common mistakes with articles (a, an, the, no article) and prepositions of time, place and common work phrases. - Level 15: Common Slips: Tenses in Work English
Learn to choose the right tense for updates, plans and past events, and to fix the tense mistakes most common at work. - Level 16: False Friends and British vs American English
Learn to avoid false friends that cause confusion at work, and to recognise the main differences between British and American spelling, vocabulary and dates. - Level 17: Using an AI Tool to Check Your Writing
Learn a step-by-step method for using an AI writing tool to check grammar and tone, and learn when not to trust or use its suggestions. - Level 18: Final Challenge: A Full Working Day in English Exam
Use every skill from the course together across one realistic working day of emails, chat messages, a meeting, a call and a short spoken update.
Access
The first 2 levels are free with a free account. Every level, the podcast edition and the AI tutor come with All Access at £4.99/month or any Creator plan — see pricing.