Workplace Writing: Procedures, Reports and Emails

What's inside

1. Level 1: Purpose, Audience and the One Required ActionFree
   Learners find a document's purpose, who will read it and the one thing that reader must do. They practise by rewriting a vague workplace request and finish with a planning checklist.
2. Level 2: Plain English: Short Sentences and Common WordsFree
   Learners rewrite dense workplace text using short sentences, active voice and everyday words. They use UK spelling and punctuation conventions and note the main US differences.
3. Level 3: Answer First: Front-Loading the Key Message
   Learners rebuild documents so the conclusion, decision or request comes before the background, following the inverted pyramid.
4. Level 4: Headings That Say Something
   Learners swap generic headings for informative ones that state the point of each section, so readers can scan a document and find what they need.
5. Level 5: Lists and Tables for Scannable Content
   Learners decide when text should become a bulleted list, a numbered list or a table, and format each correctly.
6. Level 6: Procedure Scope, Prerequisites and Roles
   Learners set what a procedure covers and what it does not, what must be in place before starting, and who is responsible for each part.
7. Level 7: Numbered Steps, Warnings and Decision Points
   Learners write numbered steps with one action each, place warnings before the step they apply to, and handle branches with clear decision points.
8. Level 8: Testing a Procedure with a New User
   Learners plan and run a usability test of a procedure with someone unfamiliar with the task, then revise it based on what they observe.
9. Level 9: Report Structure: Summary and Findings
   Learners structure a report in a fixed order and write an executive summary and findings that a decision-maker can act on quickly.
10. Level 10: Recommendations, Evidence and Briefings
    Learners write specific, actionable recommendations, link each one to supporting evidence, and condense a report into a short briefing.
11. Level 11: Presenting Numbers in Tables and Charts
    Learners present quantitative data accurately: choosing between text, a table or a chart, picking the right chart type and labelling everything clearly.
12. Level 12: Emails That Get Answers
    Learners write workplace emails with a specific subject line, the request first, and a clear action and deadline, so recipients reply promptly.
13. Level 13: Style Guides, Consistency and Templates
    Learners apply a style guide to keep terms, formatting and conventions consistent, and build reusable templates for recurring documents.
14. Level 14: Accessibility in Workplace Documents
    Learners make documents usable by everyone, including people who use screen readers, by applying accessible structure, formatting and language.
15. Level 15: Version Control and Review Workflows
    Learners manage document versions and run structured reviews, so readers always use the current, approved version.
16. Level 16: Editing Your Own Work and Checking AI Drafts
    Learners edit methodically in separate passes, use AI tools to draft and edit, and then check every fact, number and the tone before release.
17. Level 17: Final Challenge: Rewrite a Complete Document Set Exam
    Learners use every skill in the course to rewrite a linked set of workplace documents (a procedure, a report with a briefing, and a cover email) and check each one against the course checklists.

Access

The first 2 levels are free with a free account. Every level, the podcast edition and the AI tutor come with All Access at £4.99/month or any Creator plan — see pricing.

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