Outlook in Practice: Email, Calendar and Copilot

What's inside

1. Level 1: Which Outlook Do You Have?Free
   Learners find out whether they use new Outlook for Windows, classic Outlook, Outlook on the web, Mac or mobile, and learn that this course is independent of Microsoft and dates every feature it describes.
2. Level 2: Your Plan, IT Controls and Where Copilot LivesFree
   Learners match their account type (free consumer, Microsoft 365 Personal/Family, small business or corporate) to the features and Copilot level it includes, and recognise features that IT has switched off.
3. Level 3: Triage With Focused Inbox and Conversations
   Learners set up Focused Inbox, conversation view, the reading pane and density so they can scan a busy inbox fast on desktop, web and mobile.
4. Level 4: Finding Anything With Search
   Learners use the search box, filters and search keywords (from:, subject:, hasattachments:, date ranges) to find messages quickly, and learn how search scope differs by version.
5. Level 5: Folders and Categories That Scale
   Learners design a small folder structure and a set of colour categories, and learn when to file into a folder and when to tag with a category.
6. Level 6: Automate Sorting: Rules and Quick Steps
   Learners build inbox rules and Quick Steps that file, categorise and forward mail automatically, and learn which rules run on the server and which only run in the client.
7. Level 7: Copilot Thread Summaries and How to Check Them
   Learners use Copilot to summarise long email threads where their plan allows it, then check each summary against the original messages before acting on it.
8. Level 8: Signatures, Templates and Attachments as Links
   Learners set up signatures and reusable templates and share files as cloud links with the right permissions instead of attaching copies.
9. Level 9: Scheduled Send, Recall Limits and Copilot Drafts
   Learners schedule messages, understand when message recall works and when it cannot, and use Copilot to draft and adjust tone before reviewing the draft themselves.
10. Level 10: Scheduling Across Time Zones
    Learners schedule meetings for people in several time zones using extra time zones, the Scheduling Assistant and free/busy views.
11. Level 11: Polls, Booking Pages and Copilot Scheduling
    Learners choose between a scheduling poll, a booking page and Copilot scheduling from an email, depending on the situation and their plan.
12. Level 12: Shared Calendars, Delegates and Shared Mailboxes
    Learners share calendars at the right permission level, set up a delegate and work from a shared mailbox, and learn which of these need a business or corporate account.
13. Level 13: Out-of-Office and Protected Focus Time
    Learners set automatic replies for internal and external senders and block focus time, and learn which focus tools depend on the plan.
14. Level 14: Turning Email Into Tasks
    Learners turn emails into trackable tasks with flags, reminders and Microsoft To Do, so action items stop living in the inbox.
15. Level 15: Spam, Phishing and AI-Written Lures
    Learners spot the signs of spam and phishing, including convincing AI-written messages, and report them the right way for their account type.
16. Level 16: Moving Mail Between Accounts and Archives
    Learners move mail safely between accounts, archive folders, online archives and data files, and learn which of these each version and plan supports.
17. Level 17: Final Challenge: Clear the Inbox and the Week Exam
    Learners use every skill in the course to clear a realistic overloaded inbox and week, then write down the rules, templates and weekly routine they will keep.

Access

The first 2 levels are free with a free account. Every level, the podcast edition and the AI tutor come with All Access at £4.99/month or any Creator plan — see pricing.

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