AI in Public Service: Safe, Practical Skills

What's inside

1. Level 1: What AI Can and Cannot Do in Public ServiceFree
   Learn what generative AI assistants such as ChatGPT, Gemini, Claude and Microsoft 365 Copilot do well and badly, and review dated evidence of how UK public servants are using them now.
2. Level 2: Choosing Approved Tools Under Workplace PolicyFree
   Find and apply your organisation's AI policy so you know which tools are approved, for which tasks, and with which settings and accounts.
3. Level 3: Data Protection: What Never Goes Into a Tool
   Apply UK GDPR principles and confidentiality rules to decide what information may and may not be entered into an AI tool.
4. Level 4: Catching Made-Up Facts, Errors and Bias
   Use a repeatable checking routine to find made-up facts, false citations, outdated information and biased framing in AI output before it is used.
5. Level 5: Drafting Ministerial and Committee Briefings
   Use a structured prompt workflow to produce a first draft of a briefing or committee report while keeping analysis, recommendations and sign-off human.
6. Level 6: Drafting Letters and Correspondence
   Draft replies to residents, stakeholders and MPs with AI support while keeping the right tone, accuracy, data protection and accountability for what is sent.
7. Level 7: Summarising Long Documents
   Summarise long reports, guidance and legislation reliably, using techniques that keep the summary traceable to the source.
8. Level 8: Analysing Consultation Responses
   Use AI to help group and summarise large volumes of consultation responses while making sure the analysis stays fair, complete and open to challenge.
9. Level 9: Policy Research With Verifiable Sources
   Carry out policy and evidence research with AI tools so that every claim can be traced to an authoritative, dated source.
10. Level 10: Meeting Notes and Action Logs
    Use AI transcription and summarisation features to produce accurate meeting notes and action logs, with consent, accuracy and records duties in mind.
11. Level 11: Plain-English and Accessible Communications
    Rewrite public-facing content into clear, plain English that meets accessibility expectations, using AI as an editing assistant.
12. Level 12: Translating Information for Residents
    Use AI translation responsibly for residents' communications, knowing when machine translation is acceptable and when a professional or human check is required.
13. Level 13: Approved Government Tools and Procurement
    Learn how government-built and enterprise AI tools differ from consumer tools, and the basics of how public bodies buy AI responsibly.
14. Level 14: The AI Playbook and Algorithmic Transparency
    Apply the UK government's AI Playbook principles and understand when and how the Algorithmic Transparency Recording Standard requires AI use to be published.
15. Level 15: Fairness, Equality Duty and Political Impartiality
    Apply the public sector equality duty and the political impartiality expected of public servants when using AI in work that affects the public.
16. Level 16: FOI, Records and Honest Disclosure of AI Use
    Understand how Freedom of Information and records management apply to AI prompts and outputs, and how to be open and honest about using AI.
17. Level 17: Using AI to Deepen Your Own Expertise
    Use AI as a tutor and sparring partner that strengthens your professional knowledge and judgement rather than replacing it.
18. Level 18: Talking About AI and Planning Your Next 30 Days
    Discuss AI use constructively with managers and colleagues, consider how public service roles may change with honest uncertainty, and build a personal 30-day plan.
19. Level 19: Final Challenge: A Safe AI Workflow End to End Exam
    Bring together every skill in the course by planning, carrying out and defending a complete AI-assisted public service task from tool choice to disclosure.

Access

The first 2 levels are free with a free account. Every level, the podcast edition and the AI tutor come with All Access at £4.99/month or any Creator plan — see pricing.

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