Suite Support Pro: Configure and Fix

Courses

• Support Pro: Helping Users Move to Google Workspace

  Get first and second line support ready to carry users through a Microsoft 365 to Google Workspace cutover. You will prepare before cutover, map each Microsoft…

  Course · Google · Suite Support Pro: Configure and Fix · Expert · 40 levels · 4 free · Professionally curated by levelupwith.com

• Google Workspace Support Pro: Gemini for End Users

  Diagnose and fix real Gemini tickets in Google Workspace. You'll work out which Gemini a user has from their edition and add-ons, read the Gemini app and servi…

  Course · Google · Suite Support Pro: Configure and Fix · Expert · 40 levels · 4 free · Professionally curated by levelupwith.com

• Google Workspace Support Pro: Drive and Shared Drives

  Diagnose and fix Google Drive problems the way experienced support engineers do: read Admin console Drive policy and explain what it does, find out who can rea…

  Course · Google · Suite Support Pro: Configure and Fix · Expert · 34 levels · 4 free · Professionally curated by levelupwith.com

• Google Workspace Support Pro: Meet and Chat

  Diagnose and fix the Meet and Chat faults that reach first and second line support: audio, video, screen sharing, spaces, external guests, recordings and room…

  Course · Google · Suite Support Pro: Configure and Fix · Expert · 40 levels · 4 free · Professionally curated by levelupwith.com

• Google Workspace Support Pro: Gmail and Calendar

  Configure delegation, send-as, shared inboxes, calendars and resources. Trace any message with Email Log Search and bounce codes, release quarantined mail, res…

  Course · Google · Suite Support Pro: Configure and Fix · Expert · 40 levels · 4 free · Professionally curated by levelupwith.com

• Google Workspace Support Pro: Devices, Chrome and Drive

  Set up, troubleshoot and replace the devices Google Workspace users rely on: managed Chrome profiles, ChromeOS enrolment, Drive for desktop on Windows and Mac,…

  Course · Google · Suite Support Pro: Configure and Fix · Expert · 46 levels · 4 free · Professionally curated by levelupwith.com

• Google Workspace Support Pro: Sign-in, 2SV and Lockouts

  Fix Google Workspace sign-in problems the way a senior support engineer does: reset passwords, sort out 2-Step Verification, backup codes, security keys and pa…

  Course · Google · Suite Support Pro: Configure and Fix · Expert · 30 levels · 4 free · Professionally curated by levelupwith.com

• Google Workspace Support Pro: Admin Console, Roles and Triage

  Run first and second line support for Google Workspace using the smallest admin role each job needs. You'll learn to create, licence and offboard users, run re…

  Course · Google · Suite Support Pro: Configure and Fix · Expert · 40 levels · 4 free · Professionally curated by levelupwith.com

• Support Pro: Helping Users Move to Microsoft 365

  Help users get through a move from Google Workspace to Microsoft 365, from the week before cutover to the first tickets afterwards. You will learn what moves a…

  Course · Microsoft · Suite Support Pro: Configure and Fix · Expert · 40 levels · 4 free · Professionally curated by levelupwith.com

• Microsoft 365 Support Pro: Copilot for End Users

  Learn to work out which Copilot a user actually has, and to fix the everyday Copilot tickets: missing buttons, licence and sign-in problems, files Copilot can'…

  Course · Microsoft · Suite Support Pro: Configure and Fix · Expert · 36 levels · 4 free · Professionally curated by levelupwith.com

• Microsoft 365 Support Pro: OneDrive and SharePoint

  Support OneDrive and SharePoint users with confidence. You will fix sync faults, use read-only checks to find who can reach what, read sharing policy so you ca…

  Course · Microsoft · Suite Support Pro: Configure and Fix · Expert · 34 levels · 4 free · Professionally curated by levelupwith.com

• Microsoft 365 Support Pro: Teams Meetings and Chat

  Resolve the Microsoft Teams faults users actually raise, including sign-in and cache problems, audio, video and screen sharing, guest access, missing recording…

  Course · Microsoft · Suite Support Pro: Configure and Fix · Expert · 44 levels · 4 free · Professionally curated by levelupwith.com

• Microsoft 365 Support Pro: Exchange Online and Outlook

  Use the Exchange admin centre and read-only PowerShell checks to set up shared mailboxes, delegation, calendars and rooms. Then work through Outlook faults, me…

  Course · Microsoft · Suite Support Pro: Configure and Fix · Expert · 40 levels · 4 free · Professionally curated by levelupwith.com

• Microsoft 365 Support Pro: Devices, Apps and Activation

  Set up, enrol and fix the Windows PCs, phones and Microsoft 365 Apps your users depend on. You'll learn to work through Autopilot and Intune enrolment, find ou…

  Course · Microsoft · Suite Support Pro: Configure and Fix · Expert · 39 levels · 4 free · Professionally curated by levelupwith.com

• Microsoft 365 Support Pro: Sign-in, MFA and Lockouts

  Fix Microsoft 365 sign-in tickets end to end: reset passwords and MFA methods, issue Temporary Access Passes, set up passkeys and Windows Hello, clear lockouts…

  Course · Microsoft · Suite Support Pro: Configure and Fix · Expert · 42 levels · 4 free · Professionally curated by levelupwith.com

• Microsoft 365 Support Pro: Admin Centre, Roles and Triage

  Run day-to-day Microsoft 365 support with the smallest admin role for each job. You'll create and offboard users, assign licences and groups, read service heal…

  Course · Microsoft · Suite Support Pro: Configure and Fix · Expert · 40 levels · 4 free · Professionally curated by levelupwith.com

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